1. Introduction
   1. At Pagden Coaching and Massage, run by Kinsey Pagden, I am committed to protecting the privacy of my (potential) clients. This privacy statement explains how I collect, use, store, and protect personal information in accordance with applicable privacy laws.
2. How I Collect Personal Information
   1. I collect personal information when (potential) clients express interest in my sessions or workshops. This may happen through:
      1. Email
      2. Phone calls
      3. In-person conversations
      4. Referrals from colleagues or third parties
3. What Information I Collect
   1. The personal information I collect includes:
      1. Name
      2. Contact details (phone number, email, and other relevant details)
      3. Payment information
      4. Details about our interactions, including session notes and any information you choose to share about your personal situation
      5. Other information relevant to our coaching or massage services
4. Why I Collect This Information
   1. I collect personal information for the following purposes:
   2. To communicate with (potential) clients
   3. To provide tailored session plans and recommendations
   4. To schedule appointments and manage bookings
   5. To process payments and send payment requests
   6. For marketing and outreach (only with consent)
   7. To manage cases of non-payment
   8. To enhance the quality of my services and ensure the best possible experience for my clients
   9. I always anonymize client details where possible. I do not share any personal details about our interactions with third parties. However, if legally required, I may disclose necessary information in compliance with the law. I will never share client details for commercial purposes.
5. How Long I Store Personal Data
   1. I retain personal information for up to one year after our last contact, unless a longer period is required by law. After this period, data is securely deleted.
6. How I Keep Your Data Secure
   1. I take data security seriously and implement the following measures:
      1. Anonymization of client details when possible
      2. Secure storage of session notes on a password-protected laptop (not in cloud-based systems) or on a secure external hard driveYour Rights & Contact Information
7. 1. You have the right to request an overview of the data I have collected about you. If you would like to access this information, please contact me, and I will provide a response within one month.

If you have any concerns or complaints, I encourage you to reach out so we can find a solution together. If we are unable to resolve the issue, you can contact the Autoriteit Persoonsgegevens via their official website.